Session Support & Tech

Standard Session & Set Up Resources

Printable resources and guides to help you run sessions and set up clients

Environment & Equipment Guidelines

Get your lighting, framing and equipment up to scratch

Tech Support

and Call Quality


Tech problems solved and get back to work checks.

Have you kept yourself updated with the changes in these resources?  Click here

Have you kept yourself updated with the changes in these resources?  Click here

​Standard Session & Set up Resources

Use these resources to jog your memory and to increase your confidence.

Simply put, all sessions require you to do the following things:


Prepare a well researched character

Be in your approved environment and technically confident

Pay exquisite attention to the client

Be the fantastic YOU

Guide to Intro's Outro's and Feedback

Use this to remind yourself of what makes a good intro and outro and how to give your client valuable feedback.

Printable Prompt Sheet and Checklist

Standard Session Prompt Sheet

Helpful prompts to glance at during your session

Pre session


Use this each time you conduct a session

Session Timing Guide


Environment & Equipment Guidelines

Lighting Guidelines

Get tips on how to reduce shadows, look bright, uniform and professional.

Call Quality Checklist

If you can complete this checklist you are ready for a Call Quality Check.


Tech Support / Call Quality / Compliance

All actors are responsible for being technically able, however we appreciate technical issues can be perplexing. This section offers guidelines and solutions to technical problems you come across.


The vast majority of technical problems or requirements can be solved or met by using the FREE resources on this site or just doing your own 'Google' research.. However, should you need help to fix, something, improve something or become compliant with required standards, these independent services can help you. You can of course also seek your own technical advice.

How to manage Technical Issues with a client.


Actor Tech Support £40.00

up to 1 hour

Get expert input to fixing your technical issues and optimising your device for via video work.

Call Quality Check  £20,

up to 20 Minutes

Sorted your tech issues? Great, lets get you back to work. Make it super quick and be prepared - make sure you've read these FAQs

Remote Worker

Set Up

£40, up to 1 hour

All Actors are required to have a dedicated user profile on their device.

This independent service, helps you set this up and optimise your personal settings for a smooth workflow.

If no slots available submit a request below and suggest some dates and times.

Emergency Contact Numbers

If you are in a crisis and have tried all you can to resolve it, please try calling the following numbers: 

Sarah : 07877 253 573

AvatarJo / ActorBank tel :  01736 791 751

AvatarJo / ActorBank tel :  01736 791 751

Email :